Our process

Two steps happen once, when the character is decided. The four after them repeat for every campaign that follows — which is where we think the work starts paying for itself.

Once per character

The cost of invention, paid a single time.

  1. 01

    Discover

    We learn the brand, the audience and the job the work has to do. What you already own that is worth keeping, and what is getting in the way.

  2. 02

    Create

    We develop character directions and put real options in front of you — name, personality, look, voice. You choose the one that fits, and we build it out.

Every campaign after

These repeat. The character, the world and the voice already exist.

  1. 03

    Produce

    The character is made, and the first campaign is filmed. You see work in progress at the points where your view changes the outcome.

  2. 04

    Refine

    We cut, review and adjust against what the campaign is for. Changes are specific and the reasons are stated.

  3. 05

    Deliver

    Final files, in the formats and sizes your channels need, with the character's reference material so anyone briefing it later has what they need.

  4. 06

    Continue

    The character comes back for the next campaign. This is the point of building one, and we think it is where the economics turn in your favour.

Our process — NOVAAN